Past interventions

Context

To guarantee its clients immediate support and validated transfer of installation procedures, the firm put in place training activities and distance assistance in both real time and asynchronous mode. The rearrangement of spaces and installation of digital equipment are necessary to allow video production of informational content. The existing documentation has to be restructured and edited to accommodate both beginners and advanced users of provided equipment

APOP’s expertise

• Analysis and planning of material in preparation to the execution of virtual activities
• Technical support in the instigation of the virtual communication environment and software: acquisition – installation – operationalization – learning – experimenting
• Introduction to best practices in both synchronous and asynchronous information transfer
• Update of the evaluation and feedback system for virtual support activities
• Help and virtual supervision of animation and communication protocols encouraging interactions between users
• Optimization of physical amenities and techniques to accommodate physical and virtual users

Results

• Development of local production and migration skills from static formations to dynamic virtual formations
• Increase of user base and decrease of fees associated with in-person calls of service
• Consistency and quality of information; suitable assistance linked with well-presented information
• Rebroadcast of digital content without any further cost
• Larger reach of content by broadcasting virtually to physically distant users

Context

To cater to its core mission optimally and to support its members, an organization working both at a national and international level wishes to profit from the content of its training activities to offer webinars and video content. A collaboration process between internal actors must allow the planning, production and the holding of problem-solving and virtual communication through videoconferencing. Technological and digital resources must support the accessibility of content, while video content should be concise and distributed through cloud-computing.

APOP’s expertise

• Introduction to best practices in real time distant learning: videoconferencing and digital learning environment
• Structure, organization and highlighting of informational content
• Support in the production of a webinar: planning, animation and management
• Help in the creation of video content (asynchronous) and web publishing
• Good practices in the use of distance learning tools helping interactions between learners and presenters
• Storage of digital productions and accessibility management

Results

• Expertise and autonomy development for further webinar events
• Increase in the quality of broadcasted contents in real time (synchronous) and delayed mode (asynchronous)
• Increase in the number of users participating in the organization’s events
• Decrease in costs linked to the production of digital activities
• Broader range of contents and increased efficiency in the use of local expertise/li>

Context

In the scope of a complete makeover of one of its programs towards a synchronous (real time) distance learning model, a private educational institution must update its practices with a technopedagogical approach. The program will be updated to reflect actual work-environment challenges and restructured to optimize teaching and learning by emphasizing the development of professional skills. Furthermore, a complete digital learning environment must be put together to allow the broadcasting of pedagogical activities, the transfer of educational material and evaluation of acquired skills.

APOP’s expertise

• Planning and technopedagogical support in the review of the program’s components
• Support of the local resources in their learning of technologies and digital tools
• Update of the program’s objectives and identification of its components
• Pedagogical design and planning of the virtual classes – selection and mediatization of contents
• Production of pedagogical activities in a virtual learning environment
• Assistance, advisory services and collaboration with internal teams in the establishment of solutions and revision of practices

Results

• Increase in student base following the offer without geographical restrictions
• Boost in the success and satisfaction rate of students
• Better preparation of learners for the job market
• Evolution of teacher expertise in the transmission of knowledge with digital tools
• Stabilization and professional commitment of the teachers
• Increased consistency in pedagogical interventions
• Superior efficiency in local management teams and better know-how for the creation of distance learning programs

Context

Set with the goal of modernizing its communications and broadcasting practices, a communal organization wants to identify which technological tools are best suited for its clients, activities and financial planning. Starting from a list of needs built by project managers (video editing, digital portfolios, picture editing, etc.), a group of software tools are identified, analyzed and recommended by taking into account constraints and transferability to internal teams.

APOP’s expertise

• Needs analysis and usability by local human resources
• Diversity of suggested and documented options in relation to different use cases
• Validated documentation of advantages and limits of every suggested solution according to the application context, with web references included
• Recommendations for the editing of content adapted to the target audience

Results

• Improvement of the autonomy of the organization in determining its technological needs
• Ease of learning of the suggested tools with the advice and procedures provided</liRésultats obtenus>Decrease in support requests submitted to local technical resources
• Increased efficiency of interventions following a more effective use of digital tools
• Strategic distribution of efforts towards specific fields of expertise: optimization of resources linked to chosen communicational practices

Context

Small and medium businesses and organizations are usually not equipped to answer to immediate assistance requests made by staff members related to an everyday use of technologies, more so because they are generally unusual and require a constant update of knowledge and procedures to be answered effectively. Access to external professional resources constitutes a flexible solution inexpensive in human resources and adapted to specific organizational and financial contexts.

The following subjects illustrate problems and requests submitted by users of the service:

• Problems experienced with layout features of Microsoft Word
• File-sharing in the cloud with the Office 365 platform
• Comments printing with Google Docs
• Access management privileges through Google Drive
• Mind mapping software features, both in local and web environments
• Possible strategies to allow the execution of the Sage 50 platform under Mac OS systems
• Technical use of survey-creation tools and interpretation of statistical and cross-referenced data

APOP’s expertise

• Diversity of knowledge and skills in the use of software applied to various situations
• Analysis of terms of use for numerous software solutions, their scope and their limits
• Research and testing of the suggested tools by considering local needs and conditions
• Explanation and procedures adapted to technological knowledge of the end user
• Orientation of the user towards technologies adapted to his goals and listing of authentic informational resources

Results

• Decrease in hours spent looking for technological solutions adapted to specific needs
• Implementation of efficient practices linked to digital tools used in information treatment and communication
• Increase in the functional digital literacy of users in the organization